Position Overview

Ultimate Staffing Services is actively seeking an Order Entry Administrative Assistant to join their client's team in Middle River, Maryland. This Temp-To-Hire role is essential for supporting the day-to-day operations of the Order Entry department, with a primary focus on maintaining high customer satisfaction through excellent service standards.

Responsibilities

• Manage data entry activities, including manual order entry and issue resolution support.
• Answer phone calls and emails from internal and external customers, as well as logistics network agent locations.
• Problem-solve and escalate issues to other order entry service representatives as needed.
• Assign and complete Order Entry tickets in the order they are received, prioritizing requests based on urgency.
• Manage reports as requested by the supervisor.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Engage customers by going the extra mile to ensure satisfaction.
• Crosstrain new Order Entry employees to ensure seamless coverage when out of office.
• Document new processes related to manually entering orders and requesting Missing ASNs.

Qualifications

• Minimum High School diploma or GED.
• Minimum 1 year of experience completing a high volume of data entry activities.
• Minimum 1 year of experience with customer service and issue resolution.
• Experience working in order management software.
• Strong customer service skills.
• Excellent communication skills: verbal, written, and listening.
• Excellent attention to detail.
• Ability to take and apply constructive criticism.
• Strong organizational skills to handle multiple priorities and streams of information.
• Analytical and resourceful hands-on problem solver.
• Must work well in a team environment and independently.
• Must be available for occasional overtime.

Preferred Qualifications

• Associate or bachelor's degree.
• 2-3 years of Administrative Support, Data Entry, or Customer Service experience, with a willingness to learn while working in a team environment.

Required Work Hours

Monday - Friday, 8:30 AM - 5:00 PM (30-minute unpaid lunch)

Benefits

Additional details about benefits are available upon request.

Additional Details

Pay range is $17 - $18 per hour, and could have some flexibility depending on experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.